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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Lucky Vibe Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any applicable policies displayed on the website.
1. General terms
These Terms & Conditions apply to your use of the Lucky Vibe Casino website, related services, games, promotions and account facilities. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or its services.
The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking the laws that apply to you before accessing or using the website. Lucky Vibe Casino does not suggest that its services are available in every location. Access may be restricted where online gambling is prohibited or otherwise limited by law.
You must use the website only for lawful purposes and in accordance with these terms. We may update, replace or amend these Terms & Conditions from time to time. Changes may be published on the website and may apply from the date stated in the updated version. You should review this page regularly. Continuing to use the website after changes are published may indicate acceptance of the revised terms.
Eligibility and account registration
You must meet the minimum legal gambling age that applies in Australia and in the jurisdiction where you are located. You must provide accurate, current and complete information when registering an account. Information may be checked as part of identity, age, location, fraud or safer gambling procedures.
Only one account is permitted per person unless the operator expressly agrees otherwise. You must not create an account for another person, allow another person to use your account, or transfer your account to someone else. You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify the operator through the available support channel if you believe your account has been accessed without permission.
- Do not provide false, misleading or incomplete information.
- Do not use another person's payment method or account without proper authorisation.
- Do not permit anyone else to gamble using your account.
- Do not use the website while prohibited, suspended, self-excluded or otherwise restricted.
- Tell us if information connected with your account changes.
2. Games, accounts and transactions
Games available on Lucky Vibe Casino may change, be withdrawn or become temporarily unavailable. We may suspend a game, account or feature where this is necessary for maintenance, security, compliance, technical reasons or responsible gambling controls. Availability of a game does not guarantee that it will remain available.
You should check the information shown for a game before playing, including any rules, minimum or maximum stake information, available features and relevant conditions. Game outcomes are determined by the applicable game systems and rules. You must not attempt to influence a game, interfere with its operation or use software, devices or methods designed to obtain an unfair advantage.
You may only use funds that are lawfully yours. Deposits and withdrawals may be subject to verification, payment-provider requirements, transaction checks and applicable legal obligations. We may delay, decline, reverse or restrict a transaction where information is incomplete, a payment is not authorised, an account requires review, or a transaction appears irregular or unlawful.
You are responsible for checking your account balance and transaction history. If you identify an error, unauthorised activity or a result that appears incorrect, raise the matter as soon as possible through the available support channel. An account balance or transaction may be corrected where an obvious error, technical issue or processing mistake has occurred.
Promotions and offers
Promotions, bonuses, competitions and other offers may have separate terms. Those terms may include eligibility requirements, participation rules, expiry periods, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions. You should read the terms for an offer before accepting or using it.
Unless stated otherwise, only one promotion may be available to an eligible account at a time. We may withdraw, change or refuse an offer where this is permitted by its specific terms or where misuse, error, fraud or a breach of these Terms & Conditions is suspected. Promotional benefits may be removed if the relevant requirements are not met.
3. Responsible gambling and compliance
Gambling should be treated as entertainment, not as a way to make money or recover losses. Never gamble with money needed for essential expenses, and never chase losses. Set a budget before you play and stop when that budget has been reached. If gambling is affecting your finances, relationships, work, health or wellbeing, consider taking a break and seeking independent support.
Responsible gambling tools and account controls may be available through the website. These may include deposit or spending controls, activity information, time reminders, cooling-off periods, account restrictions and self-exclusion. The availability and operation of a particular tool may be explained in the relevant account or safer gambling information.
A self-exclusion request is an important decision and should be made carefully. You must not attempt to open or use another account during a self-exclusion period. We may close or restrict accounts where a person is identified as self-excluded or otherwise unable to use the service. Self-exclusion does not necessarily affect accounts held with other gambling providers, so you should consider using suitable broader support services where appropriate.
We may carry out customer due diligence, identity checks, age checks, source-of-funds reviews, fraud screening and other compliance checks. You may be asked to provide documents or information within a reasonable period. If you do not provide requested information, or if information cannot be verified, access to some or all services may be restricted.
- You must not gamble if you are under the legal minimum age.
- You must not gamble on behalf of another person.
- You must not use the service to conceal, move or process unlawful funds.
- You must not use the website while impaired if doing so affects your ability to make responsible decisions.
- You must comply with all account, identity and safer gambling requirements.
4. Prohibited conduct, privacy and liability
You must not misuse the website or interfere with its security, systems or operation. Prohibited conduct includes hacking, introducing malicious code, reverse engineering where prohibited, scraping content without permission, manipulating game results, exploiting errors, using automated gambling tools, colluding with other users, engaging in fraud, or attempting to bypass account, location or responsible gambling controls.
If we reasonably believe that you have breached these terms, acted dishonestly, misused an offer, created multiple accounts, used unauthorised payment methods or engaged in prohibited conduct, we may investigate and take appropriate action. This may include cancelling transactions, removing promotional benefits, suspending or closing an account, withholding access while checks are completed, or reporting conduct where required by law.
Personal information is handled in accordance with the Lucky Vibe Casino Privacy Policy. The Privacy Policy explains what information may be collected, why it may be used, how it may be shared, and the choices or rights available to you. By using the website, you acknowledge that information may be processed for account administration, service delivery, security, compliance, fraud prevention, safer gambling and other lawful purposes.
We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Services may be affected by maintenance, telecommunications failures, device issues, third-party providers, events outside reasonable control or other technical circumstances. To the extent permitted by law, we are not responsible for loss caused by your failure to protect account information, misuse of the website, inaccurate information supplied by you or circumstances outside reasonable control.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, your use of the website is at your own risk and you should ensure that your device, internet connection and security software are suitable for access.
5. Suspension, closure and general provisions
You may stop using the website at any time and may request account closure through the available account or support process. We may suspend or close an account where required for legal, regulatory, security, operational, responsible gambling or risk-management reasons, or where these terms have been breached. Account closure does not remove obligations that arose before closure.
After an account is suspended or closed, you must not attempt to create or use another account unless the operator confirms that you may do so. Any remaining balance will be dealt with in accordance with applicable law, verification requirements, transaction checks and any relevant account terms. We may retain information where required for legal, regulatory, security or record-keeping purposes.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with the policies and specific conditions referred to on the website, represent the terms governing your use of the service.
Questions, complaints or requests about these Terms & Conditions should be submitted through the contact or support options made available on the Lucky Vibe Casino website. Please provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue.
By continuing to use Lucky Vibe Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities that apply to you and agree to comply with them. Please play responsibly and seek independent assistance if gambling is no longer enjoyable or controlled.